Organisational Culture Matters

Organisational Culture Matters: Leadership, staff well-being and living our values


Event description

Humanitarian organizations have faced situations reminding us that how we carry out our work is as important as what we do – including how agencies approach the mental and physical well-being of staff members to avoid long-term exhaustion, burnout, injury, or illness. Apart from the direct impact to individual staff members when the duty of care is compromised, organizations also face potential risks of an operational, reputational, safety and security, fiduciary, or legal and ethical nature.

The top management of an organization plays a critical role in managing risks and ensuring that staff and those we assist in our day-to-day work are cared for. This has been the focus of a joint ICVA-CHS Alliance project on the CEO role in driving culture change to enable a positive workplace culture, safeguard staff well-being, and live our humanitarian values.

Join ICVA, the CHS Alliance, and PHAP on 3 December for a webinar in which we will discuss the findings from this project and discuss practical challenges faced by staff and management as well as insights into solutions to improve the ability of senior executives to promote the necessary change.

We will hear from Melissa Pitotti, co-author of the report,  “Working Well? Aid worker well-being and how to improve it," who will provide a summary of the findings generated from the interviews and focus group discussions with experts and CEOs. Liza Jachens, Organisational Psychologist at Webster University, will share the results from her research of burnout and mental illness among humanitarian workers. We will also hear from speakers on the role of senior leadership in driving culture change among other topics.

This is the fourth webinar of the Learning Stream on Risk Management in Practice.


Basic info

Time and date: 03 December 2020, 15:00-16:30 (CEST)

Length: 90 minutes

Event objective/focus: have an open dialogue on the challenges faced by humanitarians in their work environments, how to improve the levels of care for humanitarian staff and build supportive organizational culture as well as provide insights into solutions to improve the ability of senior executives to promote the necessary change.

Target audience: Senior managers, all practitioners interested in risk management and humanitarian policy issues, particularly NGO staff.




     Melissa Pitotti

     Consultant and author of the forthcoming report


     Dr. Liza Jachens

     Research Associate and Lecturer, Webster University, Geneva, Switzerland







  • TBC




     Jeremy Rempel 

     Head of Humanitarian Financing, ICVA




     Angharad Laing 
     Executive Director, PHAP





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